1. Who we are and when these terms apply
These Terms and Conditions are between RelayFlow LLC ("RelayFlow," "we," "us," or "our") and the person or business purchasing or using our services ("you"). They govern the RelayFlow website, subscription platform, and related setup and support services.
You must be at least 18 and have authority to enter into these Terms for yourself or the business you represent. By accepting these Terms during signup, you agree to them. Our Privacy Policy explains how we handle personal information; accepting these Terms alone does not constitute marketing consent.
2. Plans and services
RelayFlow costs USD $197 per month and provides self-service access to the platform features included in your account. You are responsible for configuring and managing your systems under this plan.
RelayFlow Guided costs USD $497 per month and includes the RelayFlow platform plus Zack’s work inside your account. You share your business needs and priorities, and Zack handles agreed setup, builds, configuration, and ongoing changes, including work on workflows, automations, funnels, forms, and CRM systems. Full personal support, guidance, and troubleshooting are included. Support calls are subject to availability.
Guided work is planned together according to the requested scope, available platform capabilities, access, dependencies, and scheduling. We will agree priorities and any specific delivery dates with you. The subscription does not promise unlimited simultaneous projects, immediate turnaround, 24-hour availability, or a particular sales or business result. Any separate paid work requires your agreement before it is charged.
The live Zoom demo booking on the website is intended for prospective customers who want an overview before buying. Guided customers should send their setup priorities and support requests through the contact options provided after signup.
3. Trial and recurring billing
The current checkout offer is a 14-day trial followed by the monthly price of the plan you choose. Your subscription automatically renews monthly at USD $197 or USD $497, as applicable, unless you cancel before the trial ends or before your next renewal. The trial length, first charge, recurring price, and billing interval must be shown in the offer you accept at checkout.
By completing a checkout that clearly discloses recurring billing and obtaining your express agreement, we are authorized to charge your selected payment method for the subscription at the disclosed times. Keep billing details current. We may contact you or restrict service if payment fails, subject to applicable law.
The base subscription may not include usage-based phone calls, messages, email delivery, AI usage, phone numbers, domains, third-party subscriptions, taxes, or other separately disclosed charges. We will disclose applicable fees or rates before you authorize chargeable services. A trial of the base subscription does not automatically waive usage charges.
We will give advance notice of changes to subscription prices before they apply to a future renewal, including any notice required by law. You may cancel before the changed price takes effect. Separately agreed written order terms control the price and scope of a specific order if they clearly differ from these standard offers.
4. Cancellation and refunds
You may request cancellation at any time by emailing [email protected] from the email address associated with your account, using the subject "Cancel RelayFlow" and identifying your business. You may also use any cancellation control made available in your account. We will acknowledge the request and confirm its effective date. Cancel before the trial ends to avoid the first recurring subscription charge, or before the next renewal to avoid the next recurring subscription charge.
A cancellation request received before the applicable billing deadline stops that renewal even if our confirmation is sent later. Unless you request earlier termination or access must end for another reason allowed by these Terms, paid access continues through the end of the current paid billing period. Cancellation does not erase valid charges already incurred.
Refunds are available on request. To request a refund, email [email protected] with the email address associated with your account and identify the payment you want refunded. We will honor refund requests for payments made to RelayFlow. Payments made directly to a separate third-party provider are handled under that provider’s refund policy.
Tell us if you also want to cancel your subscription so future renewals stop. If your refund request states that you want to end the service, we will also treat it as a cancellation request. Refunds will be returned to the original payment method where possible; the time for a credit to appear depends on the payment provider and your bank. Nothing in this policy limits any non-waivable refund or cancellation right.
5. Your account and our access
Provide accurate business and account details and protect your credentials. You are responsible for authorized users and activity in your account, except to the extent a problem is caused by our breach of these Terms or applicable law. Tell us promptly about suspected unauthorized access.
For Guided services, you authorize access reasonably needed to perform the tasks you request. Use account invitations, roles, or approved secure access methods where available. Do not send passwords, one-time login codes, payment card data, or unnecessary sensitive information in ordinary chat or email.
You remain responsible for your business decisions, the accuracy of your content, required approvals, and the lawfulness of your customer data and instructions. We will obtain your approval before launching campaigns or making purchases on your behalf when they have not already been expressly authorized.
6. Customer data and lawful communications
You retain your rights in data, customer lists, content, and materials you provide. You grant us and relevant service providers the limited permission needed to host, process, transmit, and work with those materials to provide your requested services. This is not permission to sell your customer data or use it for independent marketing.
You must have a lawful basis and all required permissions to collect, import, use, and disclose personal information. Provide appropriate privacy notices and honor opt-outs. Before sending calls, texts, emails, or other marketing through the platform, obtain all legally required consents and comply with applicable communication laws and provider rules. Maintain consent records where required.
Do not upload highly sensitive or regulated data, including protected health information, government identifiers, or payment authentication data, unless we have expressly agreed in writing to support that use and the necessary safeguards and agreements are in place. Any required data processing agreement must be arranged before that processing begins.
7. Acceptable use
Do not use RelayFlow for unlawful activity, fraud, spam, harassment, infringement, malware, unauthorized access, or attempts to evade platform security or messaging restrictions. Do not misrepresent your identity or use purchased or scraped contact lists without the permissions required for the intended use.
You must follow applicable laws and the service-specific rules disclosed for the features you use. We may refuse unlawful instructions and take proportionate action to protect customers, the service, or third parties.
8. Text messages from RelayFlow
If you separately opt in to our messaging program, RelayFlow may send account, service, appointment, or promotional messages of the kind described when you consented. Message frequency varies. Message and data rates may apply. Marketing consent is not a condition of purchase.
Reply STOP to opt out, or HELP for help. You can also contact [email protected] or +1 (307) 226-2296. Delivery depends on your carrier and other providers; carriers are not liable for delayed or undelivered messages. Opting out of text messages does not cancel your paid subscription.
9. Platform technology and integrations
RelayFlow uses third-party platform, hosting, payment, and communication technology, including HighLevel and LeadConnector services. Your subscription provides access under the RelayFlow brand; it does not transfer ownership of underlying software or third-party technology.
Features may depend on provider availability, approvals, integrations, usage limits, and service-specific terms. We cannot guarantee uninterrupted operation, message delivery, advertising approval, or compatibility with every third-party service. We will use reasonable efforts to resolve issues within our control.
Review the terms and privacy notices of integrations you choose to connect. Third-party services may charge separately. We are responsible for our own obligations and do not assume responsibility for an independent provider’s performance beyond what applicable law requires.
10. Ownership and business materials
You retain ownership of the materials you supply. RelayFlow and its licensors retain rights in the platform, brand, pre-existing templates, tools, and methods. To the extent we have the necessary rights, you may use configurations and deliverables we create for you for your own business after paying the applicable fees. Third-party licensing and technical export limitations still apply.
We will not use your non-public business materials in public marketing or a case study without permission.
11. Suspension and ending service
We may suspend or end access for material breach, nonpayment, unlawful use, a serious security risk, or a requirement imposed by law or an essential service provider. Where practical and lawful, we will explain the reason and give an opportunity to resolve the issue. Urgent protective action may be taken without advance notice.
If we discontinue your paid service for convenience rather than because of your breach, we will give reasonable notice and refund prepaid base subscription fees for the period we will not provide. Other refunds are addressed in the cancellation section and applicable law.
Export the data and materials you need before access ends and contact us about available export options. Some settings and provider-managed assets may not be exportable. Ending access is different from immediate deletion; retention is governed by the Privacy Policy, customer instructions, applicable agreements, and legal requirements.
12. Service limitations and responsibility
We will provide the service with reasonable care and skill. Software, automation, and Guided work do not guarantee revenue, leads, profit, or any other business outcome. Review and test workflows, content, and customer-facing changes before relying on them.
To the extent permitted by law, we do not give additional implied warranties of merchantability, fitness for a particular purpose, or uninterrupted or error-free operation. Nothing in these Terms excludes duties, warranties, remedies, or liability that cannot lawfully be excluded. Each party remains responsible as required by applicable law for its acts and omissions.
13. Changes and disputes
We may update these Terms as the service changes. Material changes will be communicated in advance where required, and will not retroactively change an accepted order. Where new consent is required, we will obtain it. You may cancel before changes apply to a future renewal.
If a concern arises, contact us so we can try to resolve it. This does not prevent either party from using any court or remedy available under applicable law, and does not require arbitration or waive any non-waivable consumer right. If a provision is unenforceable, the rest remains effective to the extent permitted by law.
14. Contact
Service provider: RelayFlow LLC. Contact: Dvir Benlichy. Business address: 30 N Gould St Ste N, Sheridan, WY 82801, United States. Email: [email protected]. Phone: +1 (307) 226-2296. Website: relayflowing.com.